TERMS AND CONDITIONS OF USE
SITE ACCESS
Keeping your shoes clean will prolong their life and improve their appearance so here is our polishing guide. The polish and creams that you use to keep them looking great also protect the leather from water damage and nurture the leather, keeping it supple.
INDEMNIFICATION
REGISTRATION
To use some of the services or features made available to you on this site, you will need to register. when you are registered, you are will be required to provide information about yourself that is true, accurate, current, and complete in all aspects.
ELIGIBILITY TO PURCHASE
The site is available only to those individuals who meet the Grandeurman terms of eligibility, who have been issued a valid credit card by a bank acceptable to Grandeurman and who have authorized by Grandeurman to process a charge(s) on their credit/debit card in the account of the total price for the merchandise which they purchase.
ACCEPTANCE OF YOUR ORDER
Once you have made your choice and your order is placed, you will receive an email acknowledging the details of your order. this email is not an acceptance of your order, but a confirmation that your order has been placed.
we reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, or that the item ordered is out of stock or does not satisfy our quality control standards.
CONTENT
In addition to the intellectual property rights mentioned above, “content” is defined as all information such as the “look and feel” of the site, data files, graphics, text, photographs, drawings, logos, images, sounds, music, video or audio files on this site. Grandeurman tries to ensure that the information on this site is accurate and complete. Grandeurman does not warrant or represent that Grandeurman’s content is accurate, error-free or reliable.
GENERAL
We make no warranty that this site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. we will not be responsible or liable to you for any loss of content or material uploaded or transmitted through this site.
PRIVACY POLICY
This privacy policy explains how we collect, use and (under certain conditions) disclose your personal information.
The personal data that you’ll provide us shall be subject to data handling by “Grandeurman” with the following objectives:
- to develop, fulfil and execute the sales contract for the products that you have acquired or any other contract between both parties.
- to tend to your requests.
- to provide you information regarding Grandeurman products, handmade shoes, accessories. this will be sent to you via an email or any other equivalent means.
HOW DO WE USE YOUR PERSONAL DATA?
WHAT INFORMATION DOES GRANDEURMAN SHARE WITH THIRD PARTIES?
COOKIES
THIRD-PARTY COOKIES
We use third-party cookies to collect statistics in aggregate form for analysis such as google analytics and core metrics. both type of cookies are being used permanently and temporarily (session cookies).
POLICY CHANGES
Our business changes constantly and we will continue to implement new things to improve the services and features that we provide. as a consequence, the terms in this privacy policy may also change. all such changes and additions will be posted here promptly. the new policy will apply to all current and past users and will replace any prior policies that are inconsistent.
GENERAL QUERIES
DO I NEED TO HAVE AN ACCOUNT TO SHOP WITH YOU?
Yes. setting up an account will allow you to order. you can sign up right now, or you can first start shopping and create your account at checkout page.
WHY DO I NEED TO GIVE YOU AN E-MAIL ADDRESS?
We need your e-mail address in order to send you important information about your order, including order confirmations and tracking details. if you do not provide an e-mail address, you will not be able to get update regarding your order placement and tracking.
I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?
to re-set your password, follow the ‘forgotten password’ instructions on the log in page.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. for more information, please read our privacy policy.
HOW DO I RETURN AN ITEM?
please check out our return policy for how to return an item.
WHAT PAYMENT METHODS YOU OFFER?
we accept credit card, easy paisa and western union money transfers in the mentioned countries. we also have cash on delivery service for customers within Pakistan. please note that we do not accept any other mode of payment apart from those mentioned above.
CAN I TRACK MY ORDER?
once your order is dispatched, you will be able to track your order instantly by entering the provided tracking number via e-mail or mobile number.
HOW MUCH DOES DELIVERY COST?
delivery cost will vary from location to location and will subject to the weight of the package/ parcel. the cost will be calculated instantly during the checkout process.
WHAT HAPPENS IF YOU CAN'T DELIVER TO MY ADDRESS?
sometimes there may be problems in delivering to the address which you have given to us. if this happens, we will contact you to discuss this.
CAN I ORDER AS A GIFT?
we can deliver to addresses other than the address associated with your payment card.
HOW TO PLACE ORDER & & PAYMENT METHOD
- get yourself registered on the website.
- shop the items you want.
- click add to cart
- click continue if you want to add more products to your cart.
- click checkout after adding all products you want.
- select register or check out as guest.
- provide billing information and select payment method.
- review and click place order now.
CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.
however, we are unable to combine orders or add pieces to an existing order once it has been placed. if you need to make any amendments, please call customer care at +92 331 2888192.
SHIPPING POLICY
WHAT PAYMENT METHODS YOU OFFER?
we accept credit card, easy paisa and western union money transfers in the mentioned countries. we also have cash on delivery service for customers within Pakistan. please note that we do not accept any other mode of payment apart from those mentioned above.
CAN I TRACK MY ORDER?
once your order is dispatched, you will be able to track your order instantly by entering the provided tracking number via e-mail or mobile number.
HOW MUCH DOES DELIVERY COST?
delivery cost will vary from location to location and will subject to the weight of the package/ parcel. the cost will be calculated instantly during the checkout process.
CAN I ORDER AS A GIFT?
we can deliver to addresses other than the address associated with your payment card.
HOW TO PLACE ORDER & & PAYMENT METHOD
- get yourself registered on the website.
- shop the items you want.
- click add to cart
- click continue if you want to add more products to your cart.
- click checkout after adding all products you want.
- select register or check out as guest.
- provide billing information and select payment method.
- review and click place order now.
EXCHANGE POLICY
we want our customers to be completely satisfied with their purchase, but if any dissatisfaction happens then the customer can return the product.
HOW CAN I RETURN MY PRODUCT?
- visit at any TCS office which is located into your area.
- ship your product along with the invoice at our address.
- to get the refund, product should be unused and in original packaging.
Note 1: we only accept those returns which are damaged or dispatched incorrectly from our side not from customer’s side.
Note 2: in case of return, please email us a photo of the product you have received and discuss the issue with our customer service representative.
for further information you can call at our customer services: +92 331 2888192
IN HOW MANY DAYS I CAN RETURN MY PRODUCT?
we accept returns within 7 days. product must be in its original packaging with invoice.
product that has been worn, used, altered or damaged will not be accepted and will not subject to the return policy.
WHAT HAPPENS IF YOU CAN'T DELIVER TO MY ADDRESS?
sometimes there may be problems in delivering to the address which you have given to us. if this happens, we will contact you to discuss this.
CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details. however, we are unable to combine orders or add pieces to an existing order once it has been placed. if you need to make any amendments, please call customer care at +92 331 2888192
EXCHANGE
if you want to exchange your product, call us at our customer services number and we will let you know as soon as the returned product is received. we will confirm you by call or e-mail about the availability of the product with which you want to replace your product.
Note: we only accept those products which are damaged or dispatched incorrectly from our side not from customer’s side.
Product that has been worn, used, altered or damaged will not be accepted and will not subject to the exchange policy.
Note: Unfortunately we cannot refund postage on returns.
